Privacy

Purpose

Greenslopes Obstetrics and Gynaecology takes pride in delivering a personalised and friendly experience to each client and employee. In doing so, we respect your privacy and are committed to complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988. This Privacy Policy explains what we do with personal information that we collect from our clients and suppliers.

Scope

This statement discloses our current Privacy Policy. If we make any changes to this policy it will be announced on our website. If you have any questions or concerns regarding the Policy, please email info@gsog.com.au.

Your personal information will not be shared or disclosed to any party other than what is outlined in this Policy, nor will it be used for any other purpose than what was originally intended.

Policy

What Information We Collect and How We Collect It

Greenslopes Obstetrics and Gynaecology collects a range of personal information about our clients and prospective clientele that may include the following:

  • Name
  • Date of birth
  • Mailing and street address
  • Email address
  • Contact numbers
  • Health fund details
  • Medicare card number
  • Medical history
  • Occupation and employer
  • Lifestyle and hobbies
  • Bank and credit card details
  • Details of products you have purchased; and
  • Any information that relates to you, that you provide to us directly through our website, email, written letters, and phone conversations.

We collect your personal information directly from you through the following methods:

  • New patient form
  • Purchase over-the-counter products
  • Online enquiry through our website
  • Enquiry or complaint
  • Incoming calls; and
  • Enter a competition

We may also collect personal information from third parties, such as:

  • Third party government agencies (like the Department of Veteran Affairs and Medicare)
  • Private health insurers
  • Solicitors, lawyers, and worker’s compensation companies; and
  • Medical professionals (such as general practitioners, allied health professionals, specialists etc).

Collecting, Keeping, Using, and Disclosing Your Information

We collect personal information that is necessary to provide you with the best possible health care, as well as to maintain a high level of quality customer service. Further purposes for us in collecting personal information include:

  • Administrative purpose in running our clinics
  • Billing purposes
  • Accreditation and quality assurance activities to improve individual and community health care and practice management
  • Direct marketing purposes, mail, and email reminders
  • For the purposes of research and statistical analysis (only where de-identified information is used)
  • To comply with any legislative or regulatory requirements
  • Sending communication to you about our products and services
  • Advise you if a clinic will be closing down, merging or relocating
  • Update your records and keep your contact details current

Greenslopes Obstetrics and Gynaecology may use personal information for the following purposes:

  • Provide patient and clients with products and services
  • Respond to enquiries and online queries
  • To improve our products and services
  • Develop and improve our website
  • Direct marketing purposes, mail and email reminders
  • Remind patients of upcoming appointments in the form of phone call, SMS or email
  • Advise of upcoming promotions
  • Inform a patient or client they have won a competition
  • To disclose to others involved in your health care, including health care providers outside Greenslopes Obstetrics and Gynaecology.
  • Respond to complaints and compliments you have made

Keeping Your Information Safe

We take appropriate security measures to keep your personal information protected, managed confidentially and securely, and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.

A confidentiality agreement is entered into by all employees, contractors, and agents at the time of their employment or engagement with us protecting the privacy of individuals.  We view unauthorised disclosure as a serious breach of misconduct by our employees, contractors, and agents. If the disclosure of personal information is breached, disciplinary or legal action will be taken.

We endeavour to keep your information relevant, accurate, complete, and up to date. When you arrive for an appointment, the receptionist at your clinic may request confirmation that your details have not changed. If you require your personal information to be updated, please contact your clinic.

Patients and clients can request to have copies of their personal information, clinical notes, images, and reports sent to them or a third party by contacting one of our centres to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received, and processed by the clinic. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:

  • For the purposes and uses for which we have advised that we are collecting it, and for related purposes that you would reasonably expect
  • Where we have the consent by you to do so
  • As required by law, or
  • Under other circumstances where permitted under the Act.

[We do not disclose your personal information to recipients located overseas.]

Complaints regarding a breach of your privacy

If you wish to make a complaint about how we have handled your personal information, you can communicate your concerns in writing on the contact details provided below. Your complaint will be investigated, and you will receive a written response to your complaint. If you are not satisfied with the response, you may lodge a privacy complaint with the Office of the Australian Information Commissioner.

Contact Details

If you have any questions or comments about the management of your personal information, would like to correct your personal information, wish to opt out of receiving information from us, or wish to make a complaint about a breach of the Privacy Act, we can be contacted through:

Privacy Officer
Greenslopes Obstetrics and Gynaecology
Suite 7.101, Level 7
83 Nicholson Street
Nicolson Street Specialist Centre
Greenslopes Private Hospital
Greenslopes QLD 4120
E: info@gsog.com.au
T: (07) 3188 5000

While Greenslopes Obstetrics and Gynaecology hope that we will be able to resolve any complaint you may have without needing to involve third parties, you may also wish to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

Turnstile Privacy Addendum

Last updated: JUNE 18, 2025

1. INTRODUCTION

Turnstile, developed by Cloudflare, Inc. (Cloudflare), is a pro-privacy website security tool that processes minimal Signals (as defined below) solely to protect web properties against malicious activity by distinguishing human users from bots and blocking bot traffic.

Cloudflare does not control whether a website chooses to use Turnstile; instead, we make Turnstile available to any website that is looking for a way to detect and block bot traffic.

2. SCOPE OF THIS ADDENDUM

This Turnstile Addendum is supplemental to Cloudflare’s main Privacy Policy. It provides additional information specific to your use and interaction with Turnstile. This Addendum also applies to the personal data processed using Cloudflare’s Challenge Platform, and any reference to “Turnstile” in this addendum applies equally to the Challenge Platform.

The Cloudflare Privacy Policy continues to apply to your use and interaction with Turnstile, except where this Turnstile Addendum provides more specific information. In those cases, the more specific information will apply instead.

3. INFORMATION WE COLLECT

Cloudflare Turnstile processes a variety of client-side signals (“Signals”) such as client IP address, TLS Fingerprint, User-Agent Header and Sitekey and associated origin. Cloudflare does not have the ability to directly identify any individuals from any of the Signals Turnstile collects, including IP addresses.

4. HOW WE USE INFORMATION WE COLLECT

(i) Bot detection and blocking

Turnstile is a tool to protect web properties by distinguishing human users from bots and blocking any detected bot traffic that could otherwise harm the safety and security of that property.

It does so by evaluating the Signals listed above specific to both the website visitor and the website visited. The purpose of collecting these Signals is not to identify, profile or target any individuals but solely to detect and block bots. The Signals collected by Turnstile are strictly necessary for this purpose (i.e. detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile).

Cloudflare is a data processor of Signals that we process to provide the Turnstile service to our customers, that is, securing our customers’ websites. This means that we process Signals for this purpose on behalf of, and pursuant to instructions issued by, our website operator customers (who are the data controllers of any data processed for this purpose). If you have questions, or wish to exercise any data protection rights, regarding Cloudflare’s processing of Turnstile data to provide our service, please contact the relevant website operator.

(ii) Improving Turnstile’s bot detection capabilities

Cloudflare also processes the Signals described in this Privacy Notice to improve Turnstile. This is necessary to refine and improve our bot detection algorithms in order to respond to evolving bot threats, and to maintain the security of the web properties that website visitors choose to visit.

Cloudflare is a data controller of Signals that we process to improve Turnstile’s bot detection capabilities. This Turnstile Privacy Notice (in conjunction with Cloudflare’s main Privacy Policy) governs our processing of Signals for this purpose.

5. NOTICE TO EU AND UK RESIDENTS

To the extent that the data described in the Turnstile Privacy Notice qualifies as personal data, then:

When processing this personal data as a processor to protect our customers’ websites, our customers, as controllers, determine the lawful basis of this processing, and we process this data under their instruction and on their behalf; and When processing this personal data as a controller, we rely on our legitimate interests in improving the effectiveness of Turnstile’s bot detection capabilities to process this Turnstile data. 6. COOKIES

The Signals collected by Turnstile are strictly necessary for the purpose of detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile.

For more information about the cookies used by Cloudflare, please check our Cookie Policy and our Turnstile Developer Docs.

CONTACT FOR PRIVACY CONCERNS

If you have questions or concerns about this Turnstile Privacy Notice or your personal data processed through Turnstile, please contact Cloudflare’s Data Protection Officer at dpo@cloudflare.com.